Good questions. Simple answers.
Everything you need to get started with your next homemade meal.
How do I find a kitchen nearby?
Enter your city or ZIP code on the homepage. Choose a miles radius to search around a city, ZIP, or full address. Radius search measures straight-line distance and requires location search to be configured.
How do ordering and payment work?
Sign in, choose a kitchen, and add menu items. Choose pickup or kitchen-arranged delivery where offered, then select an available payment method: Stripe card checkout, PayPal, eligible Venmo, cash at pickup, or cash on delivery. Online orders are sent for preparation after payment is confirmed.
When will my meal be ready?
Check My orders and use Refresh status. Orders move from placed to accepted, preparing, ready, and completed. Coordinate pickup or delivery timing directly with the kitchen.
Can I update or cancel my order?
While an order is Placed, open My orders to edit notes or withdraw it. Cash orders also allow quantity changes. Once the kitchen accepts, customer edits and cancellation close. For prepaid quantity changes, cancel and reorder before acceptance; the original payment needs a refund. If the kitchen rejects your order, its reason appears in My orders.
Can I leave a review?
Once an order is completed, visit the kitchen page and submit your rating and review. Each customer has one review per kitchen; submitting again updates it.
What about allergies or dietary requirements?
Read dish descriptions and discuss ingredients and preparation directly with the kitchen before ordering. A vegetarian label does not indicate that a dish is free from allergens.